my game wont run

i verifyed the game files and have done evrything i can think of and it just goes to a blank screen then shows a crash page. pls help

Have a look here, this covers 95% of all cases of startup issues :slight_smile:

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just purchased and loaded the game. Running on a new surface laptop.

The game will not launch, and I have run through the checklist as listed.

have restarted multiple times.

Please Help!

At that point we will need your gamelog to take a look at what is going on. You can get it via the button in the launcher. Send it to and we shall take a look! :slight_smile: